Return/Exchange

We accept returns and will refund you for your purchase under the conditions outlined below. To be eligible for return or exchange, all watches must be sent back to us within the first 30 days following the purchase and must be sent back to us in original condition(new and unused) with:

1. Watch in original working condition with no defects
2. No scratches, damages whatsoever
3. No resizing, altering of bracelet
4. Proof of purchase with original box/documentation and packaging

30-Day Money Back Guarantee

All purchases from CityWatches.co.nz are entitled to a 30-Day Money Back Guarantee. If you are not happy with your purchase for any reason, you can return us your watch in its original condition without any defects within the first 30 days following your purchase. All shipping, handling and packaging costs will be charged to the buyer. Actual shipping costs to the buyer will be deducted from the final refund amount (So even if you did not pay for shipping i.e. opted for Free Shipping, the actual shipping cost will still be deducted from the refund amount).

Exchange Policy

We will accept exchange of item if you are not satisfied with your choice of watch. Shipping fees will be charged to the buyer both ways. We can offer you any other watch of your choice with the price difference topped up or refunded.

We are not responsible for any return/exchange shipping mishaps. We do not accept faulty watches for return or exchange. All our watches are checked before sending to you. If you watch is not working as expected please drop us an email first.