Order Processing and Dispatch

Upon successful authorization and verification of your payment, your order will be processed and dispatched within 24 hours (excluding weekends and public holidays).
Each watch is securely packed in its original watch box, which is further enclosed in a sturdy, non-collapsible cardboard box. Multiple layers of impact-resistant bubble wrap are used to ensure the watch reaches you safely.

Shipping

We proudly offer FREE SHIPPING on all orders. Each shipment is handled through DHL Express Shipping, with an estimated delivery time of 2–4 business days. Once your order is on its way, you will receive an email with the tracking details. Every in-stock item on our website is physically available, so there are no delays or backorders—buy with confidence!

For any further inquiries, please reach out to our customer service team via email at cs@citywatches.co.nz or through the Contact Us form on our website.